At Terrain Counselling, we are committed to protecting your privacy and ensuring the confidentiality of your personal information in compliance with Australian Government regulations. This privacy policy outlines how we collect, use, and safeguard your information when you engage with our counselling services.

Information we collect

We collect personal information from you when you engage with our counselling services, either in person or remotely. This may include:

• Your name, contact details, and demographic information.

• Information about your health, mental health history, and reasons for seeking counselling.

• Session notes and records of our counselling sessions.

• Any other information you voluntarily provide during our interactions.

How we use your information

We use the information we collect for the following purposes:

• To provide you with counselling services and support tailored to your needs.

• To maintain accurate records of our counselling sessions and your progress.

• To communicate with you regarding appointments, scheduling, and other administrative matters.

• To comply with legal and regulatory requirements.

• To improve the quality of our counselling services and enhance your overall experience.

Confidentiality and security

Your privacy and confidentiality are of utmost importance to us. We adhere to strict confidentiality standards following professional ethical guidelines and legal requirements. Your personal information is stored securely and accessible only to authorised personnel that are bound by confidentiality obligations.

Disclosure of information

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

• When required by law or legal process.

• When necessary to protect your safety or the safety of others.

• When authorised by you to release information to another party.

Your rights

You have the right to:

• Access and review the personal information we hold about you.

• Request corrections or updates to your personal information.

• Withdraw consent for the collection or use of your personal information, where applicable.

If you have any questions, concerns, or requests regarding our privacy practices, please contact us at terraincounselling@gmail.com.

Changes to this policy

We reserve the right to update or revise this privacy policy at any time. Any changes will be effective immediately upon posting on our website or other communication channels.

This privacy policy is effective as of 5 April 2024 and applies to all personal information collected or processed by Terrain Counselling.